ALBUQUERQUE – New Mexico Gas Co. is warning its customers about a scheme where someone is calling customers to demand a payment within 30 minutes and threatening to disconnect the customer’s natural gas service.
In many cases, the identification on the customer’s phone may make it appear as though the call is from New Mexico Gas Co.
Any customer who receives this kind of call, asking for payment this quickly, should hang up and call New Mexico Gas Co. at 1-888-664-2726 to verify that we are trying to reach you. If you are actually behind on your bill, the company will inform you and work with you on payments.
“We are seeing more and more of these types of scams, and it’s important to get the word out to keep our customers safe,” NMGC President Ryan Shell said. “We are also working with federal authorities to report the calls so we can better protect our customers.”
There are instances where New Mexico Gas Company calls customers about an account in arrears, but employees do not threaten disconnection on such a short timeline.
More information about scam awareness is available at nmgco.com/en/scams.